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FREQUENTLY ASKED
QUESTIONS

  • What is your return policy?
    At Power Crafted, we want you to be happy with your purchase. If for any reason you are not completely satisfied with your purchase, please use the form on our Contact Us page, or email us at Porscha @PowerCrafted.com to discuss solutions. Please note that custom-made orders are non-refundable. If you have a non-custom-made item, you may return it within 30 days of purchase for a full refund or exchange. Please refer to our Return Policy for further details.
  • Where is Power Crafted located
    Power Crafted is located in Bowie, MD in the United States.
  • What are Power Crafted's Hours of Operation?
    We are open Monday through Friday from 9AM-3PM, and Saturday from 10AM-2PM. We are closed on Sundays. While we are closed, we are still hard at work creating the perfect item for you!
  • Can I order products offline?
    Yes, you can personally request online products, and custom-made items offline! Call us at 240-235-7837! Or use the form on the Contact Us page or email us at Porscha@PowerCrafted.com
  • What is the best way to care for my Power Crafted shirts?
    To ensure your Power Crafted shirts keep their shape and design, we recommend washing them inside out in cold water, tumble drying, and ironing inside out. Do not iron with pressure over the design, do not bleach, and do not dry clean.
  • Can I put Power Crafted tumblers in the dishwasher or microwave?
    No, we do not recommend putting Power Crafted tumblers in the dishwasher or microwave. Hand washing is the best way to prevent discoloration, and to preserve the color and design of the tumbler.
  • Can I put Power Crafted mugs in the dishwasher or microwave?
    No, we do not recommend putting Power Crafted mugs in the dishwasher or microwave. Hand washing is the best way to prevent discoloration, and to preserve the color and design of the mugs.
  • Do you accept returns on custom orders?
    We accept returns on non-custom projects within 30 days of purchase. However, we do not accept returns on custom projects. If you are unhappy with your purchase, please contact us to discuss potential solutions.
  • How long does it take for Power Crafted to complete a custom order?
    At Power Crafted, we strive to provide our customers with the best quality and service. Our standard Turn Around Time (TAT) for custom projects is 7-10 business days. In many instances, custom requests can, and may be fulfilled in a much faster timeframe, but is dependent upon our present workload and availability.
  • What type of shirts does Power Crafted use?
    Power Crafted uses 100% Polyester shirts for all of our apparel. We strive to provide you with the highest quality shirts and fabrics.
  • What type of mugs does Power Crafted use
    Power Crafted uses 12 oz. ceramic mugs.
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